Table of contents

Before you switch to live

Before you start taking live payments, you should:

GOV.UK Pay currently supports live gateways for the PSPs ePDQ, Smartpay and Worldpay.

Provide organisation information

Card networks require organisation information to be displayed on payment pages. Before you make an account live, you need to provide this information to GOV.UK Pay.

  1. Sign in to your GOV.UK Pay account.
  2. Select My services.
  3. For the test account you want to make live, select Organisation details.
  4. Complete the Name and Address fields.
  5. Select Save.

Make sure the organisation is the entity that has a contract with the payment service provider.

Request a live GOV.UK Pay account

  1. Sign in to your GOV.UK Pay account.
  2. Select My services.
  3. For the test account you want to make live, select Manage team members on the dashboard.
  4. Copy the full page URL, for example https://selfservice.payments.service.gov.uk/service/23f0eb425a9569988b99b5bb641a541d.

Send the GOV.UK Pay team the page URL, your service name, and what type of PSP account you want to make live. You can email the team at govuk-pay-support@digital.cabinet-office.gov.uk.

The GOV.UK Pay team will change your account to live within one business day.

When your account is live, it will appear in the My services page labelled as a Live card account.

Support

Before you switch to live, you may find it helpful to read about the support the GOV.UK Pay team provides.

While GOV.UK Pay is in beta, our team can provide hands-on support to you as you make your service live if you require it.

Emergency contact details

Before you switch to live, make sure your team knows how to report an emergency.

In the event of an emergency, first check the status page. Select Subscribe to updates to get email notifications whenever GOV.UK Pay creates or updates an incident.

When you sign up for GOV.UK Pay, the team will give you emergency contact details. You can use these to reach the appropriate support team in case of an urgent problem. For example, if you suspect that fraudulent transactions are being made on your account.